Teller assistant Officer

Post Title  Teller Assistant Officer

Duty Station  Jowhar Branch, Hirshaballe

Expected starting date 1st December 2024

Status Permanent

Appointment period   Full-time

Reports to Branch Cashier

Supervises       None

About the Central Bank of Somalia (CBS)

The Central Bank of Somalia was established in 1968 as the country’s financial regulatory institution. After years of insecurity, fragility, and economic decline due to the collapse of the state in 1991, The Central Bank was revived and strengthened with the CBS Act of 2011. The Act laid a new foundation to regulate and boost the country’s finance sector and facilitate economic growth.

Our Vision:

The CBS vision is to contribute to the prosperity of the people of Somalia, through maintaining economic & price stability, and financial system stability to support sustainable growth through policy stimulus & advice. In doing so, the Bank would act with the highest degree of integrity & professionalism.

Our Mission:

The mission of CBS is to fulfill its core objectives of maintaining price stability and building a robust, stable, up-to-date, and sound financial system. This would enable CBS to increase the provision of financial services with a wider choice of services geared to all levels of society, which is essential for sustainable growth & the alleviation of poverty.

Our Institutional Values:

• Commitment to serving the public interest.

• Institutional services and orientation.

• Ethics and integrity.

• Transparency and leadership by example.

Teamwork, equity, fairness, and confidentiality.

1-      Role

The Currency and Banking Operations Group carries out a broad range of functions for the Central Bank of Somalia to provide a broad range of financial banking services to the state and its institutions (Public Sector) and for those who have current accounts at the CBS. It also provides additional services such as maintaining the legal reserves for commercial banks and rediscounting both commercial and financial papers.  It also provides clearing services. The main functions of the Banking Operations Department are to serve as the “Banker’s bank” by providing banking services to the Government, financial institutions, and other approved account holders.

2-      General Description 

The Teller is responsible for the daily counter operation at the branch counter by core banking systems, payment, and withdrawals and responsible for handling cash/cheque delivery by collecting physical FMS revenue either cheque or cash, and transferring it to the Banking Operations Department and handing it over to the tellers at the headquarters by using secure and risk-adverted means.  He/she will be accountable for detecting counterfeited, note, and mutilated notes when receiving cash from the sections. He/she reports to the Chief Cashier regularly and as needed on a timely basis. He/she is a key member of the Banking Operation team.

3-      Main Duties and Responsibilities

• Collects cheques/cash for the government from CBS collection points, for instance, Sea/airport sections, and deliver to headquarters

• Ensures that a safe and secure mechanism is used while cash/cheques are transported to headquarters.  

• For safeguarding, can go and fetch the cash and cheques after coordination with the chief cashier and security forces at CBS

• Signs off registry form after s/he receives it from the seaport and airport managers/cashiers

• Transports the cash and cheques in safe lockers either locked with secret passwords or keys

• The main duties of branch Tellers are officer for the counter operations and cash follow of the branches.

• Tellers are customer care of the branch,

• Tellers operate at counter for daily transaction withdrawal, Deposits and payments of fund transfers and other all actives banking at the branch counter.

• Serves customers by completing account transactions.

• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.

• Responsible for the counter vault.

• Prepares counter-closing statements with the chief cashier.

• Tellers prepare account statements and balance for the branch customers.

• Maintains customer confidence and protects bank operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed.

• Maintains supply of cash and currency and turns in excess cash and mutilated currency to the head teller.

• Prevent AML/CFT.

• Spearhead anti-counterfeit deterrence in the FMS.

Education

• High school or equivalent experience is minimal

Experience:

• At least 2 years of practical experience in cash handling or teller experience

Language:

• Operationally fluent in both Somali and English, in both speaking and writing.

1-      functional and Organizational Skills

• Possess a demonstrated understanding of the cash, counterfeit, or type of currency notes.

• Possess in-depth knowledge of CBS policies and regulations, especially cheque, cash, payment procedure, or financial policies. 

• Behave consistently with the CBS codes of ethics and ensure that the behavior of others is consistent with these codes.

• Establish and maintain positive working relationships with others both inside and outside the bank. 

• Possess effective written, oral, and interpersonal communication skills.

• Must be accountable, responsible, and risk averse.

Other Requirements

• High level of integrity and honesty

• Strong commitment to the vision of the CBS

• Elevated sense of security and confidentiality

Key Performance Measures

Operational efficiency and effectiveness as measured by:

• errors in accounting books  

• due diligence callouses

• Transaction errors processed negligently

• Operation losses

• Audit and risk assessment ratings

• Overall Operations unit departmental and individual staff performance rating

How to apply

Qualified national applicants with required skills are invited to submit their electronic applications and updated resumes through email; recruitment@centralbank.gov.so and copy to branches@centralbank.gov.so not later Than 17th October 2024, midnight Mogadishu time. Incomplete Applications and those received after deadline will not be considered, Per human resources policy, Central Bank is equal opportunity employer, female applicants are highly encouraged to apply. Please note Only shortlisted candidates will be contacted.